Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping within Canada

Bikes and Ebikes

All Bikes and Ebikes ship via Purolator ground. We charge a shipping fee per bike

Equipment / Accessories 15 CAD per order
Wheels / Rims 35 CAD per order
Bike Racks / Trainers 70 CAD per bike (Maximum of 1 per order)
Bikes 99 CAD per bike (Maximum of 2 per order)
E-Bikes 250 CAD per bike (Maximum of 1 per order)

 

Equipment

Our order will be shipped via Canada Post Expedited Parcel / Purolator Ground 

Equipment orders above 150 CAD ship for free

 

In-store pickup

You can skip the shipping fees with free local pickup at the following locations:

Quebec
Cycles St-Onge Store Details and Hours
Velomania Store Details and Hours
British Columbia
Life Cycles Bicycle Shop Store Details and Hours
Cap's Bicycle Shop - New Westminster Store Details and Hours
Cap's Bicycle Shop - Port Moody Store Details and Hours

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@incycle.ca with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Satisfaction Guarantee – At Incycle.ca, we want to ensure that riders make the most of their purchases from the site. Whether you’ve changed your mind or simply ordered the wrong size, we offer a 30-day window for refunds* and exchanges. No questions asked! 

*Refunds can only be issued to the same payment method that was used at the time of purchase 

Defective Items – In case of defective items, whether it be a manufacturer defect or a defect introduced during the shipping process, items less than 100 CAD in individual value are eligible for a refund or exchange within 30 days of purchase. For individual items over 100 CAD, please submit a request for refund request via this link https://www.incycle.shop/pages/our-locations 

For orders delivered at one of our locations (Pickup in store) 

Equipment & Apparel 
 
Bring back the new/unused items you want to return in their original, un-damaged packaging at the retailer you picked them from, with your receipt of your original order. They will take care of shipping it back to us and the refund will be applied if the condition is new/unused in the original packaging. If the equipment does not match this condition, it will be sent back to you at your expense. 
 

Bikes 
 
If you purchased a bike online through our Pickup In-Store option, you have 30 days from the date of your original order to claim a full refund. To initiate a refund or an exchange for a different size or color, if available, please contact the store closest to you or send a message via https://www.incycle.ca/pages/our-locations 

 
In all events, the returned bike needs to be in a new/unused condition and must include all components and accessories that came with the bike. We will issue a credit using the original form of payment, for the full purchase price, including applicable taxes.